DELIVERY & RETURNS

DX Delivery – UK Mainland

Orders will be sent using our DX delivery service. Orders placed Monday to Friday before 12 pm will be dispatched the same day, subject to stock availability.

This delivery option costs £4.99 and is fully trackable to your door.

Tracking Your Order

All our delivery services are fully trackable. Once your order has been processed, we will send your tracking/consignment number by email.

You can track your parcel using the link below:

DX Tracking:
https://www.dxlogistics.com/track

Next Working Day Delivery

Orders requiring next working day delivery must be placed Monday to Friday before 12 pm to qualify for same-day dispatch on stock lines.

Please note that next day delivery means the next working day. Public holidays and bank holidays are classed as non-business days.

While we make every effort to ensure your order arrives on time, we cannot be held responsible for delays caused by our couriers, adverse weather conditions or other circumstances beyond our control.

Northern Ireland & Other Areas

All deliveries to Northern Ireland are subject to a £9.00 carriage charge.

For deliveries to other areas, including the Isle of Man, Scottish Islands, Channel Islands and the Republic of Ireland, please contact us for a delivery quotation.


Collect In-Store

NORWICH ADDRESS ONLY

Free

Royal Mail 48 Tracked

CURRENTLY UNAVAILABLE

 

DX Next Day Delivery

2 kg - 30 kg

£4.99

DX Next Day Delivery

30.1 kg - 40 kg

£12.00

Orders over £50

Please note this service can take 2-3 working days.

FREE Delivery is ONLY available to customers in the UK MAINLAND!

Free

 

Returns

  • Please include your order reference number and contact details with the returned goods.
  • Our returns policy is valid for 30 days (from date of purchase) - if this has elapsed unfortunately we are unable to issue a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • It is advisable to use a shipping method that requires a signature upon delivery since proof of sending will not constitute proof of receipt of any returned item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Incorrect Orders We do our best to ensure that your order is supplied correctly, in the event that this is not the case please advise us within 48hrs of receiving your goods. Call our customer service team on 01603 343488 or e-mail sales@hdcarcare.co.uk.

We will dispatch the correct goods as soon as possible and arrange collection of the incorrect goods.